Guide
Why did my song not count?
My song didn't count: listening delays, matching, new releases and eligible scope.
First check Listening settings and My Participation. A listen may not count because ListenBrainz has not reported it yet, MITK has not finished its next check, the song is too new for the MITK catalog, the song cannot be reliably linked to a Community Track, the Track or Artist is outside eligible scope, or your current policy does not count that contribution.
A brand-new release may reach ListenBrainz before MITK learns about it. Later recognition does not guarantee retroactive credit. Do not repeatedly replay a Track to force credit. If the connection reports a problem or the explanation remains unclear, contact Community management with the Track and approximate time, without sharing tokens or credentials.